Privacy Policy

1. Overview

This Privacy Policy describes how Happy Tactic LLC ("Happy Tactic," "we," "our," or "us") collects, uses, processes, and protects information when you use our platform.

Happy Tactic provides a SaaS platform for carrier, dispatcher, and driver verification, fraud detection, and risk analysis. Our services help freight brokers verify the identity and credentials of transportation partners to prevent fraud and ensure compliance.

Company: Happy Tactic LLC
Address: 799 Hammond Drive, Unit 201, Atlanta, GA 30328, USA
Website: happytactic.com
Application: app.happytactic.com
Email: support@happytactic.com

2. Information We Collect

A. Information You Provide

• Name, email, phone number
• Company details and business information
• MC/DOT numbers and carrier identification
• Dispatcher and driver details
• Uploaded documents (licenses, registrations, VIN images, insurance certificates, etc.)

B. Verification & Identity Data

• Phone call recordings for verification purposes
• OTP (One-Time Password) verification logs
• Owner confirmation responses and consent records
• Insurance verification data and authentication records
• Dispatcher nomination and authorization details

C. Automatically Collected Data

• IP address and network information
• Device information (browser type, operating system)
• Location signals (where permitted by applicable law)
• Usage activity, access logs, and system interactions

D. Third-Party Data Sources

We may collect and process data from:

• FMCSA (Federal Motor Carrier Safety Administration) and other public databases
• Insurance verification providers (e.g., Insurgrid or similar systems)
• Carrier data platforms (e.g., MyCarrierPackets, RMIS)

3. How We Use Information

We use collected data to:

• Perform carrier and identity verification services
• Detect fraud, impersonation, and suspicious activity
• Generate risk assessments and verification reports
• Facilitate communications (calls, SMS, email) between parties
• Improve platform performance, security, and user experience
• Maintain audit trails and compliance records
• Provide customer support and respond to inquiries

4. Communications & A2P Messaging Compliance

We use third-party providers (such as Twilio) to send:

• SMS messages and notifications
• One-time passwords (OTP) for verification
• Verification status updates and alerts

By using the Service, you acknowledge:

• Messages may be sent to phone numbers you provide
• Message and data rates may apply based on your carrier plan
• Message delivery is not guaranteed and may be affected by carrier limitations

User Responsibilities: You agree to provide accurate and consented contact information, and not to use the platform for spam or unauthorized messaging.

Opt-Out: Recipients may opt out of SMS communications by replying "STOP" (where applicable) or contacting support@happytactic.com.

5. Call Recording & Voice Data

Calls placed through the Happy Tactic platform may be recorded for:

• Verification and authentication purposes
• Compliance with industry regulations
• Dispute resolution and quality assurance

Recordings may be stored securely and reviewed as needed. Users are responsible for ensuring compliance with applicable call recording laws in their jurisdiction, including obtaining necessary consent where required by law.

6. How We Share Information

A. Service Providers

We may share data with trusted service providers including:

• Cloud hosting and infrastructure providers
• Communication providers (e.g., Twilio)
• Email delivery and notification services
• Analytics and security providers

B. Verification Participants

Information may be shared with parties involved in verification workflows:

• Carrier owners for confirmation purposes
• Dispatchers for authorization verification
• Drivers for identity confirmation
• Insurance systems for coverage validation

C. Legal Requirements

We may disclose data when required to:

• Comply with legal obligations and regulatory requirements
• Respond to lawful requests from public authorities
• Protect rights, safety, or prevent fraud

7. Data Retention

We retain data for as long as necessary to:

• Provide the Service and fulfill verification requests
• Maintain verification history for audit purposes
• Detect fraud patterns and improve security
• Comply with legal and regulatory obligations

Data may be retained even after account termination where required for audit, security, fraud prevention, or legal compliance purposes.

8. Data Security

We implement reasonable technical and organizational safeguards, including:

• Encryption in transit and at rest where applicable
• Access controls and authentication mechanisms
• Secure storage systems and data center protections
• Regular security assessments and monitoring

However, no system is completely secure, and we cannot guarantee absolute security. Users should also take precautions to protect their account credentials.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Request correction or deletion of inaccurate data
• Restrict or object to certain processing activities
• Request data portability where applicable
• Withdraw consent where processing is consent-based

To exercise these rights, contact us at support@happytactic.com. We will respond to requests in accordance with applicable law.

10. International Data Transfers

Your data may be processed in the United States and other jurisdictions where our service providers operate. By using the Service, you consent to such transfers and acknowledge that data protection laws in these jurisdictions may differ from those in your country of residence.

11. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If you become aware that a minor has provided us with personal information, please contact us immediately.

12. Third-Party Services

Our platform relies on third-party systems and integrations. We are not responsible for the privacy practices of these third parties. Users should review the privacy policies of any third-party services they interact with through our platform.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy with a revised effective date. Continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Happy Tactic LLC
799 Hammond Drive, Unit 201
Atlanta, GA 30328, USA
Email: support@happytactic.com
Website: happytactic.com